Suneer Sood

Senior Product Designer · London

Hands-on product designer, available for freelance work.

Designing the parts of a product where money changes hands: a marketplace at The Instant Group, sign-up and account management at Capital One, search, navigation and checkout for John Lewis, M&S, Sky and Vodafone.

Freelance and contract work, London or remote. Working directly with product teams, designing every day.

Challenges I’ve tackled

Selected Work

The Delivery Tracker admin console in edit mode, with an arrow to the page it publishes: an H&M-branded tracking page on a phone for an order out for delivery today, with progress steps, courier and arrival date.

White-label SaaS · 0→1

Delivery Tracker

Metapack

·

October 2019 – February 2022

A white-label tracking product that let retailers own the post-purchase experience, built on a normalised status model spanning 406 delivery partners.

Key Decision

One status vocabulary across 406 delivery partners, so ASOS, H&M, Barbour and The Royal Mint could show a customer where a parcel was without a phone call.

Trade

A design system that could carry any retailer’s brand without code injection, in exchange for giving up per-client customisation.

Three Worka screens: a floor-plan setup screen, a dashboard with a revenue overview and a mobile search for meeting rooms to book.

Two-sided marketplace · 0→1

Worka

The Instant Group

·

May 2023 – July 2025

Three products under one brand, taken from a proposition to an MVP: the Worka workspace marketplace, Worka Team (the enterprise admin product) and the Partner Portal for workspace partners.

Key Decision

Ranked results for the person searching, not the enterprise paying.

Trade

Took more complexity into three design systems so engineering could stop being the bottleneck.

The migration journey in order: the activation email, three screens to confirm a username, confirm details and create a password, and the account summary a customer reaches afterwards.

Regulated fintech · Platform migration

Capital One Migration

Capital One

·

July 2017 – August 2019

A phased replatform of registration, billing and payments, moving more than a million UK customers off an inherited US system onto a platform the business could build on itself.

Key Decision

Phased the migration so moving 1M+ customers onto the new platform did not spike support call volume.

Trade

Traded animation and polish for the time to fix a migration flow that told loyal customers they had forgotten their password.

The Smart Allocate dialog over the consignment queue, listing 11 proposed allocations, each with a reason, a confidence percentage, a proposed carrier and a proposed service, and an Allocate Selected button.

AI decision support · Concept

Smart Allocate

Metapack

·

October 2019 – February 2022

An AI-assisted carrier and service selection concept for Metapack’s Delivery Manager, designed to handle peak-season volume without taking the decision away from the people who did not yet trust the model.

Key Decision

Staged autonomy behind human confirmation, because the operators did not trust the model yet.

Trade

A modal that fitted inside the existing Delivery Manager, over an inline concept that would have needed the table rebuilt.

More Work

Three

Three

User Experience Consultant

Designed app enhancements that raised Play Store ratings from 2.8 to 4.5.

2014 – 2017

app screens

Sketch beside mobile plan screen
Three

Three

User Experience Consultant

Designed app enhancements that raised Play Store ratings from 2.8 to 4.5.

2014 – 2017

app screens

Sketch beside mobile plan screen
Three

Three

User Experience Consultant

Designed app enhancements that raised Play Store ratings from 2.8 to 4.5.

2014 – 2017

app screens

Sketch beside mobile plan screen
Marks and Spencer

Marks and Spencer

User Experience Manager

Redesigned search and navigation and optimised the checkout journey, increasing checkout conversion by 4% and generating £8m+ in forecast additional revenue.

2011 – 2014

checkout journey

Search filters, before and after
Marks and Spencer

Marks and Spencer

User Experience Manager

Redesigned search and navigation and optimised the checkout journey, increasing checkout conversion by 4% and generating £8m+ in forecast additional revenue.

2011 – 2014

checkout journey

Search filters, before and after
Marks and Spencer

Marks and Spencer

User Experience Manager

Redesigned search and navigation and optimised the checkout journey, increasing checkout conversion by 4% and generating £8m+ in forecast additional revenue.

2011 – 2014

checkout journey

Search filters, before and after
John Lewis

John Lewis

User Experience Architect

Designed the search and navigation experience for the replatform, achieving a 40% uplift in search conversion and enabling the catalogue to scale by over 100,000 products.

2009 – 2010

search and navigation

John Lewis dress search results
John Lewis

John Lewis

User Experience Architect

Designed the search and navigation experience for the replatform, achieving a 40% uplift in search conversion and enabling the catalogue to scale by over 100,000 products.

2009 – 2010

search and navigation

John Lewis dress search results
John Lewis

John Lewis

User Experience Architect

Designed the search and navigation experience for the replatform, achieving a 40% uplift in search conversion and enabling the catalogue to scale by over 100,000 products.

2009 – 2010

search and navigation

John Lewis dress search results
Vodafone

Vodafone

Information Architect

Designed the checkout and navigation replatform, consolidating customer-support information from many digital and non-digital sources, along with self-service upgrades.

2006 – 2009

Vodafone

Vodafone

Information Architect

Designed the checkout and navigation replatform, consolidating customer-support information from many digital and non-digital sources, along with self-service upgrades.

2006 – 2009

Vodafone

Vodafone

Information Architect

Designed the checkout and navigation replatform, consolidating customer-support information from many digital and non-digital sources, along with self-service upgrades.

2006 – 2009

Show all →

Testimonials

“Suneer is a confident and capable UX architect. He delivered strong improvements to the search and dynamic filters on JohnLewis.com.”

Sarah Fegan, Principal Product Manager, John Lewis

“One of the best information architects I have ever worked with… he really knows how to design with the user in mind and how to lay out every little detail so not a step is missed in any process.”

Tiberiu Gavris, Product Design Lead, McKinsey & Company

“He creates a lot of value in truly understanding the problem statement and finding the smart path.”

Steve Homan, CTO, The Instant Group

My Approach

I start by defining the problem and its scope, often in workshops with the executive team, and set the objective and success criteria before design begins. From there I either design a new product, from concept through design system to finished interface, or simplify the flows of one that already exists. I negotiate trade-offs directly with engineering, and I use AI to prototype and validate concepts faster. The work on this site is hands-on design.

AI-assisted prototyping is how I work. At The Instant Group I prototyped and validated marketplace concepts in v0, Lovable, Figma Make and Claude Code, which shortened the path from an idea to something testable in front of a user and changed how many ideas we could afford to test. ChatGPT handled research synthesis and quantitative analysis across the discovery datasets that shaped the proposition.

I worked this way on AIMySite, an AI startup, end to end. I analysed analogous SaaS products with NotebookLM and Gemini alongside my own heuristic evaluation, and distilled the findings into the analysis that drove the changes to core navigation and information architecture. I drew the icon set in Recraft and refined it in Figma, and built the product imagery library from licensed stock and images generated in DALL·E and Gemini. Because the client’s users increasingly arrive through AI-mediated search, I designed content structure for generative engines as well as traditional ones.

AI speeds up production and synthesis. I still decide what to rank, what to cut and what to put in front of users, and the case studies on this site show those decisions. The site itself is designed and built in Framer.

Now

Working independently. Recent work includes consulting for AIMySite, an AI startup: I ran the heuristic evaluation I had advised as the fastest route to valuable feedback, and created its logo, a full set of icons and product imagery. I’m now building a loyalty app that brings large-enterprise patterns to small and medium-size businesses to build local loyalty, and lets them make changes on AI-based recommendations.

Contact

Freelance and contract work, London or remote.

© 2026 Suneer Sood · Senior Product Designer

© 2026 Suneer Sood · Senior Product Designer